Contact

Frequently Asked Questions

What are your business hours?

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM EST. We're closed on weekends and major holidays. For urgent inquiries, please use our contact form and we'll get back to you as soon as possible during business hours.
How can I contact support?

You can reach our support team in several ways: use the contact form on this page, email us at support@luma.com, or call us at 1-800-LUMA-HELP during business hours. We typically respond to emails within 24 hours. For the fastest response, we recommend using our contact form.
What is your return policy?

We offer a 30-day return policy on most items. Products must be unused, unwashed, and in original packaging with all tags attached. To initiate a return, please contact our support team with your order number. Once we receive and inspect your return, we'll process your refund within 5-7 business days. Shipping costs are non-refundable unless the return is due to our error.
Do you offer international shipping?

Yes, we ship to over 50 countries worldwide! International shipping costs and delivery times vary by location. You can see the exact shipping cost for your country during checkout. Most international orders arrive within 10-21 business days. Please note that customers are responsible for any customs duties or import taxes that may apply.
How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number and a link to track your package in real-time. You can also log into your account on our website and view your order status. If you don't receive a tracking email within 2 business days of placing your order, please contact our support team.